Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for Los Angeles County

These are the results for housing specific consumer resources for Los Angeles County. The listing is grouped by primary service category, then sorted alphabetically.

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Consumer Information

• Legal Aid Foundation of Los Angeles (LAFLA)
  As LA's frontline law firm for low-income people, LAFLA promotes access to justice, strengthens communities, combats discrimination, and effects systemic change through representation, advocacy, and community education. The Inner City Law Office consists of the Bill Smith Homeless Veterans Project. The Housing/ Eviction Defense unit advocates for the creation and preservation of safe and affordable housing. We help low-income tenants stay in their homes when… (Los Angeles, CA)
  
• Little Tokyo Service Center
  Provides counseling, information and referral services. Their Housing & Real Estate Development program develops affordable housing units. (Los Angeles, CA)
  
• Los Angeles County Bar Association
  The Los Angeles County Bar Association offers referrals to private attorneys for all areas of law. A Service representative can arrange a free 30 minute consultation with a qualified pre-screened attorney for members of the public. The phone number to call is (213) 243-1525. You can also visit http://www.smartlaw.org. (Los Angeles, CA)
  
• Los Angeles County Department of Consumer Affairs
  Counsels, investigates and mediates consumer complaints resulting from transactions in the marketplace. Conducts special investigations and makes referrals to law enforcement or regulatory agencies. Provides information to consumers and investigates home improvement and home repair scams. (Los Angeles, CA)
  
• Los Angeles Housing + Community Investment Department (HCIDLA)
  Contact regarding problems concerning rent control in Los Angeles or mediation of unlawful eviction or rent increases. (Los Angeles, CA)
  
• Pasadena Dist. Office of the LA County Dept. of Public Social Services
  Assists residents of Pasadena and Alta Dena with a variety of consumer problems. Handles landlord/tenant disputes including assistance in filling out questions for unlawful detainer civil cases ($10 fee), domestic violence restraining orders (free to local residents, $10 fee to others), income tax forms and civil harassment suits. (Pasadena, CA)
  

Consumer Protection

• California - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. (Los Angeles, CA)
  
• Los Angeles City Attorney
  Responsible for the civil and criminal enforcement of state consumer protection laws violated in the City of Los Angeles. Refers victims to appropriate investigative agencies. Also operates a dispute resolution program to assist individuals in resolving disputes. (Los Angeles, CA)
  
• Los Angeles County Department of Consumer Affairs
  Counsels, investigates and mediates consumer complaints resulting from transactions in the marketplace. Conducts special investigations and makes referrals to law enforcement or regulatory agencies. Provides information to consumers and investigates home improvement and home repair scams. (Los Angeles, CA)
  
• Los Angeles Housing + Community Investment Department (HCIDLA)
  Contact regarding problems concerning rent control in Los Angeles or mediation of unlawful eviction or rent increases. (Los Angeles, CA)
  
• Pasadena Dist. Office of the LA County Dept. of Public Social Services
  Assists residents of Pasadena and Alta Dena with a variety of consumer problems. Handles landlord/tenant disputes including assistance in filling out questions for unlawful detainer civil cases ($10 fee), domestic violence restraining orders (free to local residents, $10 fee to others), income tax forms and civil harassment suits. (Pasadena, CA)
  

Disability Services

• Independent Living Center of Southern California, Inc. (ILC)
  A non-profit 501 (c) (3) consumer-based, non-residential agency providing a wide range of services to a growing population of people with disabilities. The ILCSC is dedicated to providing the services which will offer persons with disabilities the opportunity to seek an individual course towards independence - while educating the community. (Van Nuys, CA)
  

Discrimination

• Asian Pacific American Dispute Resolution Center
  The Asian Pacific American Dispute Resolution Center (APADRC) is a 501c3 nonprofit organization that provides mediation and conflict resolution services to the diverse communities in the Los Angeles area, with a focus on the Asian Pacific Islander Population. They strive to improve human relations and race relations by addressing complex, cross cultural community conflicts and their root causes with community partners through education, training, and… (Los Angeles, CA)
  

Housing

• California - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. (Los Angeles, CA)
  
• Fair Housing Foundation
  The purpose of the Fair Housing Foundation is to actively support and promote freedom of residence through education, advocacy, and litigation, to ensure that all persons have the opportunity to secure safe and decent housing that they desire and can afford, without regard to their race, color, religion, gender, sexual orientation, national origin, familial status, marital status, disability, ancestry, age, source of income or other… (Long Beach, CA)
  

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